The Challenge
Forging a New Path
With such an ambitious goal, the client wanted to make sure they painted the target for all of what this operation would need to perform from the outset, while leaving the hooks and handles in place for reasonably-foreseeable growth. They also needed to set expectations for the payoff of the initial investment as this was as much a cost-optimization plan as it was an improved experience goal.
Also requiring considerable coordination was identifying where specifically this operations would reside. Wherein the organization was certain it would operate from their global headquarters in Seattle, WA, which of their five buildings was still up for debate based on several factors, from environmental to renovation cost, to technical infrastructure.
Ultimately it was determined it should reside in an area adjacent to its AVOC unit where core tech and high availability infrastructure already existed.
